Training
Quick Reference
Everything you need to get started — whether you're managing queues or joining one.
Business Cheat Sheet
A quick visual reference for every button and control on your dashboard.
Toggles your queue between open and closed. When closed, no new customers can join. Your existing queue is preserved.
Moves the first person in the queue to 'Serving' status. Their screen turns green and they receive a notification.
Skips a customer who isn't ready. First skip = 15-min delay + moved down. Second skip = automatic removal as no-show.
Marks the currently-serving customer as done. Archives them in your history and frees the slot.
Removes a customer from the queue immediately. They are logged as a no-show in your analytics.
Adds a walk-in customer without a QR scan. Enter their name and party size. Tagged with a concierge badge.
Removes ALL customers from the queue at once. Use at end of day or for a fresh start. This cannot be undone.
Adds a temporary delay (in minutes) to the queue. Useful for breaks or slowdowns. Shows a banner to waiting customers.
Creates a new QR code and deactivates the old one. Use if your current QR is compromised or you need a fresh code.
Settings Panel
Max Capacity
Maximum customers allowed in the queue at once. Set to 0 for unlimited.
Auto-Close Time
Automatically close the queue at this time each day (uses your timezone).
Open / Close Time
Business operating hours. Queue rejects joins outside these hours.
Avg. Service Time
Minutes per customer. Used to calculate estimated wait times.
Notification Buffer
How many minutes before their turn to send 'Get Ready' alerts.
Timezone
Your local timezone. Controls auto-open/close and time displays.
Customer Cheat Sheet
Everything a customer needs to know — from scanning to getting served.
How It Works
Scan QR Code
Point your phone camera at the QR code stand. Tap the link — opens in your browser. No app download needed.
Get Notified
Watch your live status page. Yellow banner = 'Get Ready'. Green banner = 'It's Your Turn!' Push + SMS alerts available.
Get Served
Head to the counter when your screen turns green. The business marks you as served and you're done!
No Phone? Walk-In Entry
If you don't have a phone to scan, let the staff know. They can add you manually using the + Manual Add button on their dashboard. You'll be placed in the queue with a concierge badge — same queue, same order, just without a phone screen to track.
Add to Home Screen (Get Banner Notifications)
Adding Q-Flow to your home screen enables push notifications — so you get banner alerts even when the browser is closed.
- 1Tap the Share button (square with arrow, bottom bar)
- 2Scroll down and tap "Add to Home Screen"
- 3Tap "Add" in the top right corner
- ✓Q-Flow icon appears on your home screen — tap it anytime to check your queue status
- 1Tap the three-dot menu (top right corner)
- 2Tap "Add to Home screen"
- 3Tap "Add" on the confirmation popup
- ✓Q-Flow icon appears on your home screen — banner notifications will work even with the browser closed
Queue Status Colors
Waiting
You're in line — hang tight
Get Ready
Your turn is coming up soon
It's Your Turn!
Head to the counter now
Need more detail?
Try the interactive demo or reach out to our support team.